Getting her ticket
Mrs. Wilson had no way to download an online ticket and print it so she had to pick up a physical copy of her ticket from the help desk. The woman behind the counter was surprised to see the old lady ask for a business class ticket.
Source: WBFoma
It was clear that she was doubting Mrs. Wilson but a look at their systems show that she was telling the truth. The ticket was paid for and it was indeed business class. In the end, the woman hesitantly gave her a copy of her ticket.