Getting lost
Everything she had to go through in the airport almost caused Mrs. Wilson to miss her flight. She had no idea where to go and was blindly following other passengers who were actually headed to a different destination. Mrs. Wilson started to panic, realizing that she was lost.
Source: WBFoma
Fortunately, there was a kind airport employee who took pity on the old woman. She approached Mrs. Wilson and told her “You look lost, can I help you with something?” Mrs. Wilson immediately felt relieved and was almost in tears. This person was the first person that day who had treated her with respect.