As a business owner, I know you try your best to provide the best quality customer service there is. However, as a business owner, you’re also probably aware that despite your best efforts, you will still encounter customers that are hard to please. They are those that will complain about something you, and mostly everyone else, might consider insignificant or irrelevant. Below, I’ve come up with a list of customers you will most likely face and tips on how to deal with them.
The Loud Customer
This is the type of customer who is not afraid to get loud with their concerns. This customer are not shy at all, no sir. They won’t be afraid in letting everyone inside and outside the establishment know they are not satisfied and will try to make it seem like you’re the bad guy. To make things worse, this customer is sometimes hard to calm down. It may seem frustrating, but it’s important to remain calm and collected in situations like these.
The Rich Privileged Customer
I know you know what kind of customer I mean. This is the one who has the money to splurge on things and expect nothing less than 5-star customer service. If you fail to live up to their standards, they will not hesitate to complain about it, but will also refuse to hear you out. After all, they spent so much money on your business, doesn’t that make them right? No, it doesn’t, but it’s also important that you listen to their complaints and offer solutions to resolve the issue at hand.
The Cheap Customer
I don’t mean this as an insult, but this is the customer who is always looking for ways to get a product for free or for a discounted price. Don’t get me wrong, there’s nothing wrong with discounts. What’s wrong is making false complaints just to get the product or service for free or for a discounted price. When facing a customer like this, always try to be objective and give them the benefit of the doubt. If the client still continues to make complaints, have data ready to support the resolution you came up with.
The Persistent Customer
Facing a persistent customer is like playing the boss level in a video game. This customer is probably the hardest to deal with as they will always find something wrong with the service you provide, no matter how excellent it may be. They are like the loud customer, except this customer is not afraid to take their complaint to the higher-ups. Of course, they will calm down once their issue is resolved, but will probably do it the next time around. These customers may be challenging to deal with, but sometimes, they are the key to improving your business. As long as you truly listen to their concerns and provide solutions, they will be happy, and we want nothing more than a happy customer.